This policy describes Fly On The Go practices regarding personally identifiable information and data (“personal information”).
This policy applies to our websites, mobile applications, email and text messages, and social media accounts (the “Platforms”). When you use the platforms, you agree to the terms in this policy. When you visit the platforms, we may collect information from you. Some of it may be personal information. This information can include search history, IP address, screen resolution, browser used, operating system and settings, access times and referring URL. If you are using a mobile device, we may also collect data that identifies your device, your settings and your location.
If you book a travel product via the platforms, we may need additional information from you. This information can include your name (and traveler’s name if different), passport number, email address, telephone number, credit card information, billing address, itinerary and frequent flyer details. You can also choose to store personal information in your user account for future bookings.
If you choose to register, we will collect your email address, password and home airport, and other preference information you provide us. If you choose a third-party service, like Facebook login, to register or login, you are permitting us to use and store that information related to the account. If you make a booking on Fly On The Go, we will automatically create a “Booked Flight” account for you and you will have access to our APP and/or website service, where we will collect your travel information to create and maintain your travel itineraries. This can include the personal information that may be included in the confirmation emails you forward to us. When you give us personal information, you are telling us that the information is true, accurate, complete and current. You are also telling us that you have the authorization to provide it to us.
How we collect your personal information:
We collect your personal information directly from you. For example, when you provide us your personal information when you register and/or book a flight.
We also use tracking tools like cookies and beacons. Platform features may make use of your device attributes and settings that will allow us to determine your physical location. Such technologies may include IP address mapping, WiFi, GPS signals, cell tower positioning or other technologies. We use this information to enhance and personalize your experience and provide you with offers and services that may be of interest to you. For example, we may help you find your closest private jet available or send you messages that may be of interest to you based on your current location. Fly On The Go does not have control over your device settings, but we do recommend enabling location services on your device so you can take advantage of the location based features and functionality offered.
Why we use your personal information:
To provide you and improve our platforms and services, to better understand the users of our platforms and services, to protect our property and to prevent damage to them. To process your bookings and store your itinerary information where applicable.
To display more relevant advertising and recommendations, or suppress advertising and content that you might find irrelevant. To contact you, including as follows:
• » To send booking confirmations;
• » To send alerts and notifications you have subscribed to, including to your mobile device;
• » To solicit reviews;
• » When you send booking confirmations to our flight service;
• » To get in touch if you contact Fly On The Go customer service;
• » To send you information servicing and administrative emails;
• » To send you marketing emails from a Fly On The Go address regarding our services or those of our partners, if you have opted-in to receive emails from us or have transacted with us,
and as permitted by law.
You can manage your communication preferences in your account. Marketing email has an opt-out URL and you can unsubscribe from such communication at any time. You cannot unsubscribe from servicing emails and administrative messages that are considered part of your account membership, unless you cancel your membership.
How we share your personal information:
We may share your personal information with our corporate affiliates and with third parties for our legitimate business purposes as permitted by law. For example, we may share your personal information with suppliers who perform services on our behalf and have agreed in writing to protect and not further disclose your information. If you book through the platforms, we may share your personal information with the payment service providers and the travel vendors you have booked with. This can include online private jet companies, and travel insurance providers. These third parties will process your personal information as data controllers in accordance with their own privacy policies.
Your itinerary may contain enough details (for example, booking reference codes) to allow the recipient to perform a check-in, etc. You should only share your itinerary with people you trust. If you choose to display your itinerary on publicly viewable web pages (Facebook, for instance), that information may be collected and used by others. We may disclose personal information if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders arising from legal processes, and administrative or criminal investigations. We may also disclose your personal information if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims.
How we store and protect your personal information:
Our servers and data centers are located in the Italy, and our service providers may be located there and in other countries. By providing us personal information, you agree that your personal information may be transferred to and stored in these countries. These countries may have different and/or less stringent privacy/data protection and data security rules than those of your own country. As a result, your personal information may be subject to access requests from governments, courts, or law enforcement in those countries according to laws in those countries. Subject to the applicable laws in such other countries, we will provide the necessary safeguards to maintain protections of your personal information, e.g. by obtaining from the data recipients contractual commitments based on the EU model clauses.
FlyOnThego does not knowingly collect personal information from minors. If we become aware that a minor is attempting to submit personal information, we will remove this information from our records. If you are the parent/legal guardian of a minor who has given us personal information, please contact us so we can delete it.
Accessing and rectifying your personal Information:
You can manage your account settings in the “www.flyonthego.com” page and you can delete your account at any time. You can also withdraw your consent to the use of your personal information at any time by contacting us at the address below. To exercise your rights, or if you have questions about our privacy practices or need assistance with exercising or understanding your privacy choices, please contact our Info@flyonthego.com